Questions about Bader, answered
The basics
What is Bader?
Bader is an AI employee for small businesses. It answers customers on your WhatsApp number and on your website chat, from your own information, in Arabic, English and Arabizi. It collects enquiries, qualifies leads, books appointments and hands the conversation to a person when needed. See About Bader.
What does it do that a WhatsApp auto-reply does not?
It reads the customer's question and answers it. An auto-reply sends the same fixed message to everyone. Bader can book an appointment, collect the details and pass the chat to the right person. Auto-reply or an AI agent: what each can do.
Which languages does it speak?
Arabic, English and Arabizi, which is Arabic written in Latin letters. It replies in the language and script the customer used. French is not offered.
Does it work on my own WhatsApp number?
Yes. It runs on your own number and your own Meta business account.
Can it also work on my website?
Yes. A web chat on your website is added in your proposal. WhatsApp is included in the plans.
Which channels are available?
WhatsApp and website chat. Instagram messages are planned for later and are not available now. Voice calls are not offered yet.
What it does with customers
Can it book appointments?
Yes, from the Standard plan. It works with Google Calendar, and offers only free slots.
What if it does not know the answer?
It says so and offers to pass the chat to your team. It answers from your information and does not invent prices or times.
Can a person take over a conversation?
Yes. You name who takes handovers and in which hours. Bader passes the chat to them. If it cannot answer and nobody is on chat, it tells the customer the team will get back to them and creates a follow-up for your staff.
Will customers know they are talking to an AI?
Yes, always. If a customer asks whether it is a person, it says no and offers a person from your team.
Does it give medical, legal or financial advice?
No. It answers questions about your business from your information and passes anything else to a person.
Does it guarantee more customers or sales?
No. It answers faster and keeps customers from waiting. Whether that turns into sales depends on your business.
Data and safety
Who can see my customers' messages?
Your staff, in their dashboard. Our team accesses data only to run the service, give support, and export or delete data when you ask. Security and privacy.
Is my data kept separate from other businesses?
Yes. Each business's data is kept separate, and the database enforces it.
Do you train AI on my customers' messages or sell the data?
We do not sell your data, and we do not use it to train models for other clients.
How long are messages kept?
90 days by default, and you can set 7 to 3,650 days in your dashboard.
Can a customer stop receiving messages?
Yes. They send STOP in English, Arabic or Arabizi, and Bader blocks every message to that person until they send START.
Starting
How do I start?
Book a quick call. It is about 30 minutes, once. A written proposal follows the same day. How it works.
How much does it cost?
The price comes in a written proposal after a quick call. It depends on the plan you need and the add-ons you choose. Meta's own WhatsApp message fees are paid by your business to Meta and are separate. Websites and automation are priced per project on the call.
How long until it is live?
We give you a date in the proposal once we know where your Meta business verification stands. That step is controlled by Meta and can take days to weeks.
Can I try it first?
Yes. The Try Bader page has three sample businesses with invented information. Do not type real personal details, and remember that replies come from an AI and can be wrong.
Do you build websites too?
Yes, alongside the assistant. See Websites.